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We're here — 24/7, real humans.

Got a question about your subscription, a setup issue, or just want to know if we're the right fit before buying? We answer in under 5 minutes on WhatsApp. No bots. No waiting on hold.

Support is online now — Monday to Sunday, 24 hours a day. Average response time: under 5 minutes.
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WhatsApp Support

The fastest way to reach us. Send a message and get a real response within minutes — setup help, billing, technical issues, anything.

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New Subscription

Ready to start? Browse our plans from $14.99/month. Instant activation — your credentials arrive by email within minutes of payment.

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Setup Help

Step-by-step guides for Firestick, Samsung Smart TV, TiviMate, IPTV Smarters Pro, and every major device. Most issues solved in 5 minutes.

Browse Setup Guides →

Common support questions

How do I activate my IPTV subscription?

After purchase, you'll receive an email within minutes containing your M3U URL, Xtream Codes username, password, and server URL. Enter these into your IPTV player app (TiviMate, IPTV Smarters Pro, etc.) and your channels load automatically. If you don't receive your email within 10 minutes, check your spam folder or message us on WhatsApp.

My channels are not loading — what do I do?

First, check your internet connection and confirm your subscription is active. If channels still don't load, try refreshing/re-adding your playlist in your IPTV app. If the problem persists, message our WhatsApp support — we'll diagnose and fix it within minutes, 24/7.

Can I upgrade my plan or add more connections?

Yes. Message us on WhatsApp and we'll upgrade your plan immediately. Multi-connection plans allow simultaneous streaming on multiple devices in your household.

What is your refund policy?

We offer a satisfaction guarantee — if you experience technical issues we cannot resolve, contact us within 48 hours of purchase for a full refund. We stand behind our service quality and don't hide behind fine print.

Do you offer a free trial?

We offer a 24-hour trial for new customers. Message us on WhatsApp before purchasing and we'll set you up with a trial so you can test the channel quality and streaming performance on your specific device and internet connection.