Privacy Policy
Last updated: June 10, 2026 | Effective: June 10, 2026
We keep this simple and honest. We collect only what we need to deliver your service, we don't sell your data, and we don't share it with third parties except as required to process your payment or operate our service.
1. Who we are
This Privacy Policy applies to iptv-service-subscription.us ("we", "us", "our"). We operate an IPTV subscription service in the United States. If you have questions about this policy, contact us via WhatsApp — we respond within minutes.
2. Information we collect
We collect only the information necessary to provide and improve our service:
- Account information: Your email address, used to send your IPTV credentials after purchase and for account-related communication.
- Payment information: We do not store your credit card or payment details. All payments are processed by secure third-party payment processors (Stripe, PayPal, etc.) who handle payment data under their own privacy policies and PCI-DSS compliance.
- IPTV usage data: Basic connection logs (IP address, connection time, device type) are retained for 30 days for security and quality-of-service purposes. We do not log what content you watch.
- Communication data: If you contact us via WhatsApp or email, we retain that conversation history to provide better support.
- Website analytics: We use anonymized analytics (page views, traffic sources) to understand how visitors use our site. No personally identifiable information is included in analytics data.
3. How we use your information
- To deliver your IPTV subscription credentials after purchase
- To send subscription renewal reminders and important account notices
- To provide customer support and troubleshoot technical issues
- To detect and prevent fraud or unauthorized account sharing
- To improve our service quality and server infrastructure
We do not use your data for targeted advertising, we do not sell your data to third parties, and we do not share your personal information with anyone except as strictly necessary to process payments or comply with legal obligations.
4. Cookies
Our website uses minimal cookies:
- Essential cookies: Required for the website to function (session management, security). Cannot be disabled.
- Analytics cookies: Anonymized data to understand traffic patterns (e.g., Google Analytics with IP anonymization enabled). You may opt out via your browser settings.
We do not use advertising or tracking cookies. We do not participate in any ad networks.
5. Data retention
- Account data: Retained while your subscription is active and for 90 days after cancellation, then securely deleted.
- Connection logs: Retained for 30 days, then automatically purged.
- Support communications: Retained for 12 months from the last contact, then deleted.
- Payment records: Retained for 7 years as required by US tax law (we hold only transaction IDs, not payment card data).
6. Your rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate personal data
- Delete your personal data (subject to legal retention requirements)
- Opt out of analytics cookies via browser settings
- Receive a copy of your data in a portable format
To exercise any of these rights, contact us via WhatsApp. We will respond within 48 hours.
7. Data security
We take data security seriously:
- All data transmission is encrypted via TLS 1.3 / SSL
- IPTV credentials are delivered only to the email address verified at purchase
- We do not store payment card data — payments handled entirely by PCI-DSS certified processors
- Server access is restricted to authorized personnel with two-factor authentication
8. Third-party services
We use a small number of trusted third-party services to operate:
- Payment processors (Stripe / PayPal) — for secure payment handling
- Email delivery — to send your credentials and account notifications
- Analytics — anonymized website traffic analytics only
We do not integrate with social media tracking pixels or advertising networks.
9. Children's privacy
Our service is intended for adults aged 18 and over. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us immediately and we will delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. Significant changes will be communicated via email to active subscribers. Continued use of our service after changes constitutes acceptance of the updated policy.
11. Contact
For any privacy-related questions, data requests, or concerns: