Start here: the universal checklist
| Check | What to Verify |
|---|---|
| 1. Internet connection | Active and meets minimum speed for your stream quality |
| 2. Subscription status | Currently active, not expired |
| 3. Credentials | No typos in username, password, or M3U URL |
| 4. App status | Up to date, or try a reinstall if behaving oddly |
Troubleshooting by symptom
| Symptom | Most Likely Cause |
|---|---|
| Buffering / stuttering | Insufficient bandwidth or Wi-Fi interference — see our anti-freeze guide |
| Black screen | Stream format mismatch or connectivity issue — device-specific, see guides below |
| App crashes | Corrupted cache — force-close and reinstall |
| Connection limit exceeded | Too many active streams for your plan — see our connection limit guide |
| EPG not showing | Missing or incorrect XMLTV URL — see app-specific guides below |
Troubleshooting by device or app
Fire Stick Not Working
Fire Stick-specific fixes and diagnostics
Fire Stick Buffering Fix
Dedicated buffering troubleshooting for Fire Stick
Roku Troubleshooting
See the troubleshooting section on the main Roku guide
TiviMate Not Working
TiviMate-specific issues and fixes
IPTV Smarters Not Working
IPTV Smarters Pro-specific issues
GSE Smart IPTV Not Working
GSE Smart IPTV-specific issues, including Apple TV
Kodi IPTV Not Working
Kodi PVR errors and configuration fixes
Anti-Freeze / No Buffering
The complete technical breakdown of buffering causes and fixes
Still stuck after trying these?
If none of these resolve your issue, the problem may be specific to your subscription or account. Contact our 24/7 support team on WhatsApp with details of what you've already tried, and we'll diagnose it directly.
Frequently Asked Questions
The most common causes are insufficient bandwidth, an expired subscription, incorrect credentials, or a device-specific app issue. Confirm subscription status and internet speed first.
Usually insufficient bandwidth, Wi-Fi interference, or an overloaded device. Switch to wired ethernet where possible.
Check in order: internet connection, subscription status, app credentials, and whether the app needs an update or reinstall.